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As a small family-owned foreign auto repair business we strive to treat our customers like friends, our goal is to give you honest and professional European import service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated.
"I have been a customer of Northwest Imports for over 7 years. I feel that they have always treated me with fairness and integrity, something that can be pretty rare in the auto repair business. They stand behind their work 100%. I firmly believe that you get what you pay for and Northwest Imports is a good value."
Northwest Imports is a family-owned business serving Austin & surrounding areas since 1984. As a small family-owned import auto repair business, we strive to treat our customers like friends, our goal is to give you honest and professional Audi auto service in Austin, with a degree of friendliness that will bring you back for years to come. It is our sincere desire to treat you as we would want to be treated. Your Austin BMW repair or one of the other imports we service will be treated like we treat our mothers car.
With over 90 years combined experience in our shop and the latest in tools and repair information we can provide an accurate diagnosis and assessment of your import car. Although most of our experience is with European cars such as Porsche, Audi, BMW, Volvo, Mercedes and Volkswagen we can also provide top quality service on your Toyota, Lexus, Honda, Acura or other Japanese cars. We are so confident in our repair work that we provide a 24 Month/ 24,000 mile warranty on the majority of the repair work we do.
We also honor most extended warranties. We will work for you to get your repairs covered if possible. If you are looking at an extended warranty feel free to contact us about it. If you are still under a factory warranty it would be in your interest to have us look the car over before it goes out of warranty so you won’t be stuck paying for repairs that could have been covered. Many manufactures discourage their technicians from repairing defects a customer is not complaining about unless it is a safety concern. Our job is to take care of you, not some large corporation. We didn’t design or build your car, but we can help you keep it running like new.
Besides excellent customer service, we will give you a comfortable place to wait for minor maintenance services, such as oil changes. With comfortable chairs, cable TV, Wi-Fi and fresh coffee, it’s almost like being at home. If your car requires more major service we can give you a ride home or to work. If it is more convenient for you, we have an after hours night drop to leave your car keys even when we are not there.