You probably know at least one person with a mechanic horror story, or maybe you’re the person everyone knows who’s had a terrible auto repair experience. In any case, you know better than to trust just any mechanic with your car, especially if you drive a luxury performance import like an Audi or BMW. If you do, the first step in choosing a mechanic is to find an auto repair shop that specializes in foreign automotive service. But with all the European car repair shops in Austin, how do you know which one you can trust? Here are some things you can do to feel confident with the mechanics servicing your vehicle.
Look for Certified Technicians
The first thing you should look for in an auto repair shop is certified technicians. There are a number of reliable mechanic certifications, include certification by the National Institute of Automotive Service Excellence (ASE). Some technicians are also certified by manufacturers to work on specific types of cars, like certified Audi or BMW mechanics.
Ask about the Shop’s Warranty
Once you’ve identified an import auto repair shop with certified technicians, call or visit the shop and ask about the warranty they provide for the specific repair your car needs. The mark of a quality auto repair shop, and capable mechanics, is the confidence to back major repair work with a warranty that spans many years and many thousands of miles. For example, Northwest Imports of Austin provides a 24-month/24,000-mile warranty on the majority of repairs.
Check the Company’s Reputation
Another way to feel confident about the shop you visit and the mechanics you entrust with your vehicle is to check the company’s reputation. There are many different sites and resource you can use to learn about the quality of service (and customer satisfaction) a particular auto repair shop offers, including Angie’s List and the Better Business Bureau. If you need major repair work done, you might also think of asking the shop for references so you can hear firsthand from actual customers about the experience they had.